Customer Bill of Rights

Please do:

  • Expect courteous treatment
  • Ask a librarian for help
  • Call or come in for reference and information service
  • Check out books and other materials
  • Use the interlibrary loan service
  • Suggest new materials and services
  • Expect to register for library cards and pay fines without undue red tape or delays
  • Expect the library to buy current bestsellers and popular materials
  • Expect complaints/problems to be resolved within 48 hours, whenever possible
  • Expect phone calls not to be transferred or left on "hold" unnecessarily
  • Expect the staff to make the library system work for you
  • Understand that library customers who are children have the same rights and responsibilities as adult library customers
  • Expect a clean, safe, reasonably quiet building
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