WiFi FAQ

How do I connect to the WiFi signal?

For setup and troubleshooting information, go to Connect to the WiFi.

I can’t get a WiFi signal, but the person next to me can.

Try moving to a different location to get closer to a wireless access point.

Can I print webpages or files from my device using the Library’s printers?

No, the wireless network is not connected to the Library’s printers.

I don’t have a wireless device. How can I use the WiFi network?

Laptops are available at all CPL locations. Please visit the circulation desk to check out a laptop.

How long will my connection last?

The Library has not implemented a time limit. The Library reserves the right to do so at a later date.

What can interrupt my connection to the WiFi network?

Walls and bookshelves could cause the wireless signal to be interrupted or lessened. If you experience a connection problem, try moving to a different part of the room.

Why does the WiFi network data transfer rate vary?

There are several possibilities including your distance from a wireless access point. A wireless network is a shared network, so its data transfer capability depends on how many users are using the same access point.

Can I get a virus from the WiFi network?

No, viruses come from the Internet, often as attachments to email. It is strongly recommended that all users have virus protection and a personal firewall installed on their devices.

What operating systems does the WiFi network support?

Windows, Mac OS, Android.

Do I need special software or drivers to connect?

While you won’t need special software, up-to-date drivers have remedied many connection problems. Updates are usually available on the vendor’s website.

What kind of wireless card do I need?

Most new laptops come with an 11 Mbps 802.11b or 802.11g wireless network card. Both of these will work with CPL’s WiFi network.

Does a wireless card reduce battery life?

Wireless cards use the battery more because they are constantly radiating a signal to a wireless access point.

Do I need to update Windows for wireless?

You don’t need to update Windows specifically for wireless, but it is always a good idea to keep your software fully patched and up-to-date. You need to make sure that Windows remains safe when you are on the wireless network (or any Internet-connected networks). Microsoft recommends that you install all the “service packs” for your version of Windows. Visit update.microsoft.com for more information. Make sure you have virus protection and a personal firewall installed on your machine.

I can’t get XP to connect to the WiFi network.

Please upgrade to Windows XP Service Pack 2. Numerous problems reported with Windows XP Service Pack 1 are resolved by Service Pack 2.

I have problems connecting with Internet Explorer.

In some cases, the proxy server setting is present in your browser. On a public network like the CPL wireless network, it’s important that you turn off proxy servers. The wireless network cannot allow unauthenticated connections to external proxy servers for security reasons.

• To check proxy setting, go to Internet Options. In the Connections tab, verify that the Dial-up and Virtual Private Network (VPN) settings are set to “Never dial a connection.”
• Under Local Area Network (LAN) Settings, uncheck each of the following: “Automatic Detect Settings,” “Use Automatic Configuration Script” and “Use a Proxy Server for your LAN.”

What is the difference between 802.11a, 802.11b, 802.11g, etc.?

• 802.11a (aka Wi-Fi5): Theoretical speeds up to 54 Mbps (with a fallback to 48 Mbps, 36 Mbps, 24 Mbps 18 Mbps, 12 Mbps, 9 Mbps, 6 Mbps) in the 5 GHz band. Not compatible with 802.11b.
• 802.11b (aka Wi-Fi): Theoretical speeds up to 11 Mbps (with a fallback to 5.5 Mbps, 2 Mbps and 1 Mbps) in the 2.4 GHz band. Most popular standard—the majority of wireless networks utilize this.
• 802.11g: Theoretical speeds up to 54 Mbps (with a fallback to 48 Mbps, 36 Mbps, 24 Mbps, 18 Mbps, 12 Mbps, 11 Mbps, 9 Mbps, 6 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps) in the 2.4 GHz band. Extremely fast and compatible with 802.11b.