Customer Bill of Rights

Please do:

Expect courteous treatment
Ask a librarian for help
Call or come in for Reference and Information Service
Check-out circulating books and other materials
Use the Interlibrary Loan Service
Suggest new materials and services
Expect to register for library cards and pay fines without undue red tape or delays
Expect the library to buy current bestsellers and popular materials
Expect complaints/problems to be resolved within 48 hours, whenever possible
Expect phone calls not to be transferred or left on "hold" unnecessarily
Expect the staff to make the library system work for you
Understand that library customers who are children have the same rights and responsibilities as adult library customers
Expect a clean, safe, reasonably quiet building

Customer Bill of Rights Customer Bill of Rights