Contact Us
If you have questions about how to use this website or Library policies, first check out the How Do I and Policies sections of the website.
Chicago Public Library
400 S. State Street
Chicago, IL 60605
(312) 747-4300
Ask a Librarian
Ask a reference librarian for assistance with:
- Research
- Locating library materials
- Book, movie and music recommendations
- Using library resources and services
By Email
Submit a reference question and receive a reply within two business days from a professional librarian.
By Phone
The Information Center offers quick reference assistance over the phone. Call (312) 747-4300 for assistance. Hours: Monday through Thursday, 9:00 a.m.-9:00 p.m.; Friday and Saturday, 9:00 a.m.-5:00 p.m.; Sunday 1:00 p.m.-5:00 p.m.
eBooks and eAudiobooks Support
Didn’t find answers to your questions in OverDrive Help? Contact support for assistance.
My CPL Account Assistance
Online instructions are available to help you access your My CPL account, check the status of your account, track library materials on hold and renew items currently checked out. Updating personal information and resolving account problems must be done in person at any Chicago Public Library location.
Suggest a Title for Purchase
Suggest a title be purchased and added to the Chicago Public Library collection. Please check the library catalog to see if we own the title prior to submitting the request.
Website Comments
Email comments or questions about the website to webmaster@chipublib.org. This account is monitored during business hours Monday through Friday. You will receive a response within two business days. We welcome your feedback.
General Questions
- Email info@chipublib.org with all other questions or comments. This account is monitored during business hours Monday through Friday. You will receive a response within two business days.
- Contact administrative staff.
FOIA Request
The Freedom of Information Act (FOIA) is a state law that provides citizens with access to public records. Visit CPL’s FOIA page to request information about the Chicago Public Library or the services offered.